Who to call or write
Contact FlowNerves Customer Service and This Website
For tracking, changes, cancellations and refunds on placed orders, call the order desk at +1 (302) 200-3480 or write to [email protected] with your order ID. For typos, privacy questions or press about this website, write to [email protected], Monday to Friday, 9:00am to 5:00pm Eastern. The website inbox cannot see orders.
Written by the FlowNerves label deskUpdated
Orders and refunds01
How do you contact FlowNerves customer service?
Two doors lead to two different teams. The order desk handles anything about a purchase. The website inbox handles anything about the pages you are reading.
Picking the right one saves days. A question about a tracking number sent to the website inbox cannot be answered there, because that inbox sees no orders and no payments.
Help with placed orders
Order desk (BuyGoods). Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1 Liberty Plaza, Floor 23
New York, NY 10006
Mail only. No walk-in sales.
Returns (New York)
205 Hudson Street, Floor 7
New York, NY 10013
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Have the order ID ready before you call or write. It is in the confirmation email, and it is the first thing the desk will ask for.
A short list of what to have in front of you makes any call faster.
- The order ID and the email address used at checkout.
- The pack you bought and the date you ordered.
- A tracking number, if you have one.
- The lot code and expiry date, if the question is about a bottle that arrived.
A quick map02
Which contact fits which problem?
Use the table to match the problem to the contact. When two rows seem to fit, the order desk is almost always right for anything involving money or a shipment.
| Problem | Where to go |
|---|---|
| Where is my package | Order desk, phone or order email |
| I want to change an address or a pack | Order desk |
| I want to cancel an order | Order desk, as early as you can |
| I want a refund | Order desk first, then the returns address |
| I was charged twice | Order desk, and your card issuer if it is not resolved |
| A typo or a wrong fact on this site | Website inbox |
| A privacy question about this site | Website inbox |
| A press or media request | Website inbox |
| A health question about the capsule | Your doctor or pharmacist |
The last row matters. Neither inbox can give medical advice. Questions about interactions, symptoms or whether a capsule suits you belong with a clinician who knows your medicine list.
Act early03
How do you cancel a FlowNerves order?
We do not run the checkout, so we cannot cancel anything ourselves. The order desk can, and the sooner you ask, the better your chance, because an order that has already shipped is harder to stop.
We do not know the seller's cutoff time for cancellations, and we will not guess it. Ask the desk directly.
- Find the confirmation email and copy the order ID.
- Call +1 (302) 200-3480, or write to [email protected] with the order ID in the subject line.
- Say plainly that you want to cancel, and ask for a written confirmation.
- Keep that confirmation until the charge is gone from your card statement.
- If the package arrives anyway, do not open it, and ask how to return it.
If the order has shipped, the 60-day promise may be the better route. The guarantee page explains the steps, and the refund policy sets out the timing.
Mail and tracking04
What do you send to start a return?
The seller states that returns go by mail with tracking to its returns address in New York. Call first, because the desk can tell you what it needs.
- Your full name, your email and your order ID, written on a slip inside the package.
- The bottles, including any empty ones, if the desk asks for them.
- A tracked shipping service. The buyer pays return postage, and the receipt is your proof.
Take a photo of the packed parcel and keep the tracking number. The desk's own words on timing are the ones to rely on, and the seller's stated timing is about 3 to 5 business days after the returned bottles are credited, then 5 to 10 days for the card issuer to post it.
FlowNerves capsules: 30 to a bottleOne capsule a day · 2, 3 or 6 bottles · 60-day satisfaction promise
See packsThe website inbox05
How do you reach the person who runs this site?
The website inbox is for the pages. Write to [email protected] about a typo, a broken link, a source that no longer says what we claim, a privacy request or a press question. It is checked Monday to Friday, 9:00am to 5:00pm Eastern.
The mailing office is 1 Liberty Plaza, Floor 23, New York, NY 10006. It takes mail only, and nobody sells capsules there.
Corrections are welcome. If you tell us which sentence is wrong and give the source, we check it against the same standard we use for new pages, which is spelled out on the editorial standards page. If a correction is right, we change the page and update the date at the bottom.
Stay safe06
How do you spot a fake support contact?
People who search for a product help line sometimes land on look-alike numbers or sites that exist only to take payment details. Use the contacts listed here, and check them against your own order email.
- Do not give a card number to a caller who contacted you first.
- Do not pay a "release fee" or "customs fee" for a FlowNerves parcel.
- Do not install software at a stranger's request.
- Write to the addresses above, and call the number in your confirmation email.
- Report a suspicious call or listing to your card issuer.
If a product problem or a reaction needs reporting, the FDA runs a program for patients and consumers called MedWatch.(FDA, MedWatch) Medical emergencies go to 911.
FAQ07
Contact and order-help questions
Is there a live chat for FlowNerves?
We know of none. The order desk takes calls and email, and the website inbox takes email.
What are the order desk hours?
They are not stated in the material we have. Call during US business hours and write to the order email if nobody answers.
Can the website inbox change my shipping address?
No. It cannot see orders. Contact the order desk with your order ID.
How long should I wait for an email reply?
The site inbox is checked on weekdays. For the order desk, we have no stated reply time, so call if a day or two passes with no word.
Who do I contact if my package says delivered but is not here?
The order desk first, with your order ID and tracking number. Then ask your carrier to check the delivery scan.
Can I email a photo of a damaged bottle?
Yes, to the order email with your order ID in the subject line. Photos of the box, the bottle and the label help.
Is the office on the contact page a store I can visit?
No. It is a mailing office. Nobody sells capsules there, and orders are placed through the checkout only.
Who wrote this08
Written and reviewed by
Pages built from the bottle front, the seller's brief and linked NIH, FDA, FTC, NIDDK and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer of FlowNerves. It is not the manufacturer or the distributor. We earn money when you buy through our order links.
Keep reading
More about FlowNerves
USA Authorized Retailer
Ready to look at FlowNerves?
Check your medicines first, especially blood thinners and diabetes medicine, keep every prescription going, then pick a pack of 2, 3 or 6 bottles. The checkout shows the final total, any shipping and the 60-day promise.
- Checkout runs on the sales site
- 60-day satisfaction promise
- Ships from the U.S.
