Returns and refunds
FlowNerves Refund Policy: Steps, Timing and Pitfalls
The seller states a 60-day satisfaction promise counted from the original purchase date. To claim it, call the order desk or write to the order email with your order ID, then mail the bottles back with tracking to the returns address. The buyer pays return shipping. Read the live wording at checkout, because that text governs.
Written by the FlowNerves label deskUpdated
The path01
How do you get a FlowNerves refund?
There are three moves: ask, ship, wait. Ask the order desk first, before you mail anything. Then send the bottles back with tracking. Then wait for the credit to post.
- Find your order ID in the confirmation email.
- Call the order desk at +1 (302) 200-3480, or write to [email protected] with the order ID in the subject line.
- Say you want to use the 60-day promise, and ask for any return number or instructions.
- Pack the bottles, with a note of your full name, email and order ID.
- Mail the package with tracking to 205 Hudson Street, Floor 7, New York, NY 10013.
- Keep the tracking receipt until the refund shows on your card.
The returns address is not the retailer's office. Sending a package to the office at 1 Liberty Plaza could delay or lose it.
Where to ask02
Who can you contact, and which inbox will not help?
Two channels handle placed orders. The order desk phone and the order email both take tracking, changes and refunds on placed orders.
The inbox on this site, [email protected], is for pages, typos, privacy and press. It runs Monday to Friday, 9:00am to 5:00pm Eastern. It cannot see your order and cannot issue a refund.
If you wrote to the wrong place, forward the message to the order email. A short delay can matter when a deadline is near.
The 60 days03
How long is the refund window?
The seller counts 60 days from the original purchase date. The brief and the seller's guarantee seal say the same. That is the purchase date, not the date the parcel arrived.
So transit time eats into the window. A parcel that takes a week to arrive leaves you eight weeks, not nine. Write the purchase date on your calendar the day you order and set a reminder for the middle of the period.
Contact the order desk before the last week. Asking on day 58 leaves no room for a missed call or a slow reply.
Postage and timing04
What does a return cost you?
The buyer pays return shipping. Use a tracked service, and keep the receipt, because an untracked package is hard to prove.
Refund timing, as the brief states it: about 3 to 5 business days after the returned bottles are credited at the warehouse, then 5 to 10 days for your card issuer to post it. In practice that is a few weeks from the day you mail the package.
| Step | Time to expect |
|---|---|
| Call or email the order desk | Same day |
| Mail the bottles with tracking | Your postage time |
| Return logged and credited | Then about 3 to 5 business days |
| Card issuer posts the refund | About 5 to 10 more days |
Cancelling05
Can you cancel an order before it ships?
Possibly. The sources we have do not state a cancel window, and we cannot see live orders. The honest advice is to call the order desk the moment you change your mind, with your order ID ready.
If the order has not shipped, a cancel is simpler than a return. If it has shipped, you may be asked to refuse delivery or to use the return path above. Ask which one applies.
Check your card statement too. Make sure you see one charge for the pack you chose and nothing else. If an extra charge shows, tell the order desk the same day.
FlowNerves capsules: 30 to a bottleOne capsule a day · 2, 3 or 6 bottles · 60-day satisfaction promise
See packsCommon slips06
What mistakes cost buyers their refund?
Most refund trouble comes from small, avoidable errors. Watch for these.
- Waiting until the last days of the window
- Mailing the bottles to the retailer's office instead of the returns address
- Sending the package without tracking
- Leaving out the order ID, name or email
- Assuming the site inbox can start a refund
- Keeping a note of every call, with date and name
- Photographing the bottles and the packing before you seal the box
A refund is a process with a paper trail. The more you document, the less you need to argue.
Where you bought07
Does the promise cover a bottle bought from someone else?
Probably not. The promise comes from the seller's order page. We know of no marketplace or store listing for FlowNerves, and third-party listings may not be covered by the guarantee.(Consumer Reports, Avoiding Counterfeits Online)
If you bought elsewhere, ask that seller what its return terms are. The INFORM Consumers Act asks online marketplaces to give a way to report suspicious sellers, which is a useful backstop, though not a refund guarantee.(FTC, INFORM Consumers Act)
Health first08
What if you had a bad reaction rather than a bad result?
Stop taking the capsule and call a clinician if you have hives, swelling of the face, wheezing or other signs of an allergy. Call 911 if breathing is hard. Refund talks can wait.
Tell your doctor and pharmacist what you took, and keep the bottle with its lot number. The FDA takes reports from consumers through MedWatch, which helps spot patterns.(FDA, MedWatch)
Do not stop a prescribed medicine on your own because of a supplement. Ask the prescriber first.
Limits of the promise09
What does a refund not do?
A refund returns money. It does not prove the product worked or failed, and it does not tell you why you felt as you did. No study has tested FlowNerves, so there is no benchmark for what a fair result looks like.
If tingling or numbness sent you here, the next step is a doctor, whatever you decide about the capsule. Common causes such as diabetes and low vitamin B12 can be tested, and early care matters.(NINDS, Peripheral Neuropathy)
- Day 0
Order and keep the email
Your order ID is what the desk needs. The 60 days run from the original purchase date; confirm the live policy at checkout.
- Days 1-60
Use it as the bottle says
Take one capsule a day with a meal and keep notes. Keep every prescribed medicine going.
- By day 60
Ask for your money back
Call +1 (302) 200-3480 with your order ID, or email [email protected].
- Then
Mail with tracking
Send the bottles to the returns address with your full name, email and order ID. Return postage is on you.
FAQ10
FlowNerves questions people ask
How long do I have to ask for a FlowNerves refund?
The seller states 60 days from the original purchase date. Confirm the exact wording on the checkout page.
Do I have to return the bottles to get my money back?
The seller's stated path has you mail the bottles back with tracking. Ask the order desk if you have used all of them.
Who pays for return shipping on FlowNerves?
The buyer pays. A tracked service is wise, since it proves the package arrived.
How long until the refund shows on my card?
The brief says about 3 to 5 business days after the bottles are credited, then 5 to 10 days for the card issuer.
Can I get a refund after the 60 days pass?
The stated window is 60 days. After that, ask the order desk, but do not count on an exception.
What should I write on the return package?
Your full name, email and order ID, which the seller needs to match the return.
Will the guarantee cover a bottle from Amazon or eBay?
Probably not, since it comes from the seller's order page. Ask the third-party seller about its own terms.
Who wrote this11
Written and reviewed by
Pages built from the bottle front, the seller's brief and linked NIH, FDA, FTC, NIDDK and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer of FlowNerves. It is not the manufacturer or the distributor. We earn money when you buy through our order links.
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More about FlowNerves
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Ready to look at FlowNerves?
Check your medicines first, especially blood thinners and diabetes medicine, keep every prescription going, then pick a pack of 2, 3 or 6 bottles. The checkout shows the final total, any shipping and the 60-day promise.
- Checkout runs on the sales site
- 60-day satisfaction promise
- Ships from the U.S.
